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What is ITIL? |
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ITIL® describes the architecture for establishing and operating IT service management. ITIL® is widely regarded as best-practice guidance on how to build ones IT processes and infrastructure and provides a clear roadmap to obtaining seamless IT operation and functioning. Achieving a seamless system of technology, people and process is a lifelong commitment to excellence. By embracing best-practice tools, methodology and mind-set, perfection can be planned and business excellence achieved.
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An excellent way to demonstrate your need for a best practise such as ITIL® is to compare your current levels of service against the objectives described in the ITIL® goals.
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| ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries |