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19 March 2009
Press Release

Quintica is now offering public certified training courses in two ITIL® v3 Intermediate courses starting this June in Johannesburg.

These ITIL® Intermediate courses offer an advanced, role-based training with a focus on specific clusters of processes and functions. The benefit of these courses is that they provide a better, in-depth understanding of the ITIL® best practices that relate to different areas of IT service and support.

Quintica will offer the first two Intermediate courses on the following dates:

• ITIL® v3 Service Capabilities: Operational Support & Analysis : Johannesburg – June; August

• ITIL® v3 Service Lifecycle Service Operation Johannesburg :  July; September

ITIL® v3 Service Capability: Operational Support & Analysis
Focus: Event, Incident, Request Fulfillment, Problem, and Access Management.

Functions: Service Desk, Technical, IT Operations, and Applications Management.

ITIL® v3 Service Lifecycle: Service Operation
Focus: Service Operations Principals, Service Operation Processes, Common Service Operation Activities, Organising Service Operation: Functions, Technology Considerations, Implementation Considerations, Challenges, Critical Success Factors and Risks, as integral parts of its overall business-focused Services Framework.

An ITIL® Intermediate Certificate is awarded upon achieving a grade of at least 70% on a 90-minute, 8-question multiple choice exam. Successful exam candidates also qualify to receive four (4) ITIL® v3 Credits per Service Capability course passed and three (3) ITIL® v3 credits per Service Lifecycle course passed -towards the 22 required to attain the ITIL® Expert qualification.

Forthcoming courses within the ITIL® Intermediate – Service Lifecycle and Service Capability stream will be launched later this year.