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ITIL®
v3 Courses |
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Awareness
The Awareness session is simply meant to fuel a general
understanding behind the question raised by business: “Why IT
Service Management?” The IT service Management Awareness
Session takes a high level look at all the ITIL® disciplines and
how they relate to the business imperative…
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Foundation
This fully accredited programme is for all IT professionals
looking to start their ITIL® certification track. Based on the
“official” syllabus the ITIL® Foundation Certificate in IT
Service Management guides you through the required elements of
ITIL® and provides all the necessary features to help you prepare
for the final examination…
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Service Lifecycle |
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The training course,
associated exam and certificate aims to teach, test, and
validate the knowledge on industry practices in Service
Management as documented in the ITIL® Service Operation
publication.The course syllabus covers the management and
control of the activities and techniques within Service
Operation.
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This training course,
associated exam and certificate teaches, tests, and validates
knowledge on industry practices in service management and
strategy as documented in the ITIL® Service Strategy
publication.
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This training course
with exam imparts, tests, and validates knowledge on industry
practices in Service Management as documented in the ITIL®
Service Transition publication.
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This training course,
associated exam and certificate teaches, tests, and validates
knowledge gained on industry practices in Service Management as
documented in the ITIL® Service Design publication. The course
syllabus covers the management and control of the activities and
techniques within Service Design.
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This training course,
associated exam and certificate aims to teach, test, and
validate the knowledge on industry practices in Service
Management as documented in the ITIL® Continual Service
Improvement publication. The course syllabus covers the
management and control of the activities and techniques within
Service Design, but not the detail of each of the supporting
processes.
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Service Capability
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This training course and
associated exam and certificate teaches, tests, and validates
the knowledge gained on industry practices in Service Management
as documented in the ITIL® Service Lifecycle core publications,
Service Operation. Certificate holders will be able to apply the
practices in resolution and support of the Service Management
Lifecycle with specific emphasis on Incident Management, Event
management, Request Fulfillment, Problem Management and Access
Management.
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This qualification leads
to the ITIL® Expert Diploma. Once certified in this course you
will be able to apply the practices contained within the Service
Management Lifecycle; Service Transition. It will allow
candidates to gain competencies in Release, Control & Validation
Roles and Responsibilities, Technology and implementation
considerations.
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This training Course,
associated exam and certificate aims to teach, test, and
validate the knowledge on industry practices in Service
Management as documented in the ITIL® Service Lifecycle core
publication; Service Strategy.
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Candidates are
introduced to the concepts, terminology and the role of PP&O
within the Service Design Lifecycle. To meet the learning
outcomes and difficult examination requirements, candidates must
be able to understand and describe Service Management as a
practice and have a good understanding of the roles of the
processes within the Lifecycle. |
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Managing Across the Lifecycle
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