This programme provides a detailed analysis of the ISO20000 IT Service Management standard whilst educating delegates on how to scope and prepare for a formal accreditation process.

It includes guidance on the certification scheme, a detailed look at both parts 1 and 2 of the standard, scoping guidelines, audit and evaluation, the role of the Registered Certified Body (RCB) and brief coverage of available support tools.

The course includes the formal itSMF ISO20000 Certified Consultants Examination. Passing the exam provides a formal industry recognised qualification.

Learn about ISO20000 and the way in which it can be applied; play a leading role in scoping and pre-assessing a formal certification application as well as gaining an understanding of available support tools and assessment techniques.
 

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