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Quintica Middle East operates throughout the Gulf and North African regions. Our focus is simplifying your complex environment; our approach to deliver best practice based on Quintica’s proven methodology, Q-JOURNEY that enables our customers to implement a standards-based service management model. Q-JOURNEY is a structured method of ensuring that IT and business are aligned in meeting business objectives and end-goals.

We offer a wide array of specialist services and access to industry-leading techniques and best practices in the areas of:

• IT Governance using following IT reference models for baseline:

  • ITIL®

  • ISO/IEC 20000

  • ISO9001

  • COBIT

• IT Strategy based on ValIT® supported with ITIL® Strategy

• Service Management based on international best-practice frameworks CoBIT®, ITIL® and standards ISO/IEC20000

• ERP Governance in defining a strategy that is aligned to your business requirements:

  • Formulate achievable measures to realise your strategic objectives

  • Optimise your IT Support Organisation Structure

  • Business Performance Management roadmap

  • Manage RFP, Tender and Vendor Selection Process

  • Specialist ERP Project and Program management

  • Security Audit including Segregation of duties and Procurement process

  • Outsourced ERP support services supported by an SLA

• Risk & Security Management based on ISO/IEC27001

• Business Continuity Planning (BCP)

• Specialist contracting

• Training in ITIL®, Service Management, Project Management

• Managed Operations – fulfilling the resource GAP with experienced and qualified resources to enable customers to met their expectations around service delivery rapidly

• Service Organisation Transformation – helping your people assets transform your business into a service organisation.

At Quintica Middle East, intensive collaboration with our clients is of paramount importance. We realise that only through shared understanding can we hope to serve our clients professionally and with dedicated expertise.

Quintica has partnered with Biomni to add complementary software technologies to its service management value proposition. With Biomni’s Service Catalogue and Request Management software, Quintica can provide complete IT Infrastructure Library (ITIL) version 3-aligned solutions to enable high performance corporate IT service delivery...

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04/04/2009