The Quintica Group delivers Business Service Management solutions across Africa and the Middle East. We define strategy, coach process and design and implement software solutions spanning ITIL®, IT Governance, Business Service Management applications and a spectrum of supporting technologies.
From inception Quintica has taken pride in our extensive experience in conducting assessments and implementations for various industries (Banking, Government, Mobile Telecoms, Utilties, Financial Services, Education and NGO’s). We also have a fully certified international training academy which delivers all aspects of ITIL®, ISO 20000 as well as Cobit Training.
Our Governance and IT Service management team are entirely focused on the business of Service Management excellence and applied IT Governance following relevant frameworks. Our consultants are all experts in their fields and have extensive experience in their domains.
These teams are backed with unique methodologies, tools and knowledge libraries that enable them to assist organisations across multiple industries the implementing the standards, frameworks and best practices across the field of IT Governance and IT Service Management.
Our Q-Journey methodology is structured into a number of logical stages that are engaged individually or as a phased programme – a journey. Each stage builds on the outputs from the previous stage and is designed to provide clear deliverables and benefits at the end of each stage. The methodology covers the full adoption and implementation journey – from the initial assessment through the definitions of services, implementation and continuous improvement cycles enabling an organisation to improve and move up the maturity model.
Our Gap Analysis approach has progressed to the next echelon whereby organizations are able to receive graphically formatted information showing consolidated and illustrated results that represent the maturity, the compliance and the tool functionality. This innovative development allows Quintica to have a bird’s eye view to oversee the entire and not one in isolation that merely focuses on a single process or piece of technology.
| IT Governance | IT Service Management | Resources |
| At Quintica, we deliver in-depth knowledge and hands-on experience within the Risk Management, IT Security and IT Continuity arena. Our model for the effective Corporate Governance of IT defines and demonstrates our commitment to the international best practices which are the yardstick for gauging IT performance within your organisation. |
Quintica has
the ability to address any aspect of Service Management analysis and
coaching through the utilisation of our methodologies, toolkits and
experienced consultants Quintica's approach adopts proven practices from ITIL and ISO20000, delivered by practitioners with a solid understanding of the relationships between profitability, customer and employee loyalty and satisfaction and productivity. |
You can access more information on the various standards and our methodologies in this section. |
Find out more...
