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Industry Solutions

Quintica’s integrated enterprise solutions extend a number of diverse industries of which technology and improvement initiatives enable businesses of various sizes to optimise services, improve operational governance and drive informed decision making. Fundamental to our approach is the ability to integrate people with method while meeting customer requirements of quality, cost and time.

Our portfolio of integrated systems technology demonstrates our long term commitment to your solution requirements.

Oil & Gas

 

 Consulting, BMC Remedy, Training (United Arab Emirates):
  • Full Q-Journey – aligning both the managerial layer of structuring, planning and implementing services, as well as the operational layers.
  • Full implementation of all modules of the ITSM Suite.
  • Total IT Users - +-60, Server Environment - +-200, Business Entities Supported - +-14 separate business units.
  • ITIL® v3 Foundation.

...view case study
 
 

Finance

 

 Consulting & Solutions, Q-Journey, BMC ITSM Suite (Abu Dhabi):
  • Q-Scan & CobIT Assessments, implementation of policies & procedures in line with ITIL® & CobIT, IT Improvements & Organisational Alignment.
  • Full Q-Journey – aligning both the managerial layer of structuring, planning and implementing services, as well as the operational layers.
  • Full implementation of all modules of the ITSM Suite, including Atrium CMDB, Discovery, BSM Reporting (Analytics and Dashboards), Configuration Management for Clients.
  • +-180 IT Users in total, 2000 End Users Supported

 

 Consulting & Training (Abu Dhabi):
  • Service Design Modeling and Service Level Management.
  • ITSM Process development.
  • ITIL® v3 Training.
   

Telco

 

 Consulting & Technology (Kenya):
  • Q-Scan, Q-Portfolio, Q-GO.
  • Design & implementation for Centralised Service Desk BMC Remedy 7.
  • Integrated SMS notification system.
  • Advanced Service Reporting.

...view case study
 

 

 Maintenance (South Africa):
  • ITSM Remedy Support.

 

 Consulting, Training & Technology (Ghana):
  • Q-Portfolio and Q-Go.
  • ITIL® v3 Foundation.
  • BMC Remedy ITSM Suite.

 

 Consulting & Technology (Selected countries):
  • Q-Scan, Q-Portfolio, Q-GO.
  • BMC Remedy ITSM Suite.
  • Design & implementation for Centralised Service Desk BMC Remedy 7.
  • Advanced Service Reporting.
   

Government

 

 Consulting & Training (South Africa):
  • Q-Strat, Q-Scan, Q-ISO, Q-SIP.
  • IT Service Management Awareness.
  • ITIL® v2 and v3 Foundation.
  • ITIL® v3 Capability.
  • ISO/IEC20000.
  • CoBiT Foundation.
  • Service Managers Certification.
  • Simulation.

...view case study
 

 

 ITSM Framework & Data Centre Procedures (Oman):
  • Policies & Procedures.
  • System Monitoring, Maintenance & Security Services.
  • Quality Control Services.
  • System performance & Asset Management Services.
  • Disaster Recovery Service.
  • Operational consultancy.
  • Develop procedures & standards for interface with customers.

   

Other

 

 Consulting & Training (Abu Dhabi):
  • Service Design Modeling and Service Level Management.
  • ITSM Process development.
  • ITIL® v3 Training.

 

 Consulting & Training (Abu Dhabi):
  • Service Design Modeling and Service Level Management.
  • ITSM Process development.
  • ITIL® v3 Training.

 

 Consulting & Training (Abu Dhabi):
  • Service Design Modeling and Service Level Management.
  • ITSM Process development.
  • ITIL® v3 Training.

 

 Consulting & Training (Abu Dhabi):
  • Service Design Modeling and Service Level Management.
  • ITSM Process development.
  • ITIL® v3 Training.

 

 Consulting & Training (Abu Dhabi):
  • Service Design Modeling and Service Level Management.
  • ITSM Process development.
  • ITIL® v3 Training.
Consulting & Training (Abu Dhabi):
  • Service Design Modeling and Service Level Management.
  • ITSM Process development.
  • ITIL® v3 Training.