| |
SERVICES: Q-JOURNEY |
|
|
At
Quintica, we realise that organisational improvement can sometimes
be journeys into unchartered waters. This is why we have developed a
unique and specialist consulting service called, “Q-Journey”.
Quintica “Q-Journey” relates to the management and improvement of
the ICT environment. It utilises a combination of more than one
best-practice framework, such as; COBIT®, ITIL®, ISO/IEC20000 and
TOGAF, to help you achieve ICT environment perfection. Core to our
delivery model is the only international ICT Service Management
Standard – ISO/IEC20000. We break your Q-Journey up into a number of
logical steps that can be engaged individually or as an entire
program.
The most important consideration is clear understanding. Consensus
over your business goals and objectives, and current position and
capabilities is of paramount importance. The first question should
be, “If we want to use some best-practice framework, what problem do
we hope it will address?” Only once we have a clear understanding of
all your unique reasons and needs, do we then advise you on which
best-practice solution suites you the most.
Let our strategic consultants help you navigate your journey from
conception through to completion.
|
| |
 |
| |
Q-STRAT
Organisations are continually planning ahead, deriving various strategies to
leverage the various business units to achieve common goals. Once these
strategies are formulated, it is possible to determine the required
supportive ICT objectives, actions and infrastructure.
Business strategy and objectives form the essential basis for formulating an
IT Strategy –IT strategies should focus on assisting the business to reach
its goals and objectives, to underpin these goals with IT objectives and
services to match these goals.
Our strategy approach is based on these realities. Quintica has vast
experience in involving business management in the creation of IT Strategy.
The outcome of a Q-Strat engagement will be clearly defined ICT objectives
with associated high-level actions, or possible scenarios to further explore
based on an organizational maturity and capability assessment.
Download the Q-Strat Brochure |
| |
|
| |
Q-SCAN
Since the 1980’s, the Exploitation and Management of Information Systems has
drastically changed. With the rise of midrange systems and the integration
and power of desktop computing, the number of systems under management has
grown strongly within most companies. Not only has the number of systems
grown, but the dependency of the business on these systems has become almost
infantile.
This has resulted in the demand for process control of IT-resources by the
business and has led to the publishing of a series of “Best Practices”
guidelines in the early 1990’s by the British government – namely the
Information Technology Infrastructure Library (ITIL®). ITIL forms the basis
of the de-jure quality standard for IT Service Management – namely
ISO/IEC20000. This standard forms the foundation for our capability
assessment methodology called, Q-Scan.
With the help of a proven analysis tool, we can; identify strengths and
weaknesses of the IT organisation within a very short time, compare IT
capability to the requirements needed to reach the set IT objectives, and
identify possible actions to consider breaching the gap (reach the overall
objectives). Using this methodology we can also make some recommendations to
assist the organisation on the road to good governance and compliance. We
can help you employ best-practice mindset and beat international standards.
Download the Q-Scan Brochure |
| |
|
| |
Q-GO
Just having a recommendation on what to improve on is not enough for a
business – and we do not expect that to be enough. Quintica Consultants
assist our customers on the journey and act as coaches and advisors – we
assist with the implementation but always focus on skills transfer, on
empowerment – ensuring improvement initiatives can be sustained once we
leave the organisation.
Q-Go is a fast and structured way to implement or improve IT service
management according to international best-practice Service Management
standards. The objective is to ensure that within a relative short time, a
Service Management project based on best-practice can be implemented by/with
your staff fully understanding the various roles and processes in a
committed fashion.
Download the Q-Go Brochure |
| |
|
| |
Q-SIP
(Service Improvement Program)
The Q-SIP step is in essence a coaching and review program that ensures a
customers progression towards achieving set objectives. As part of this
program we ensure that regular self-assessment takes place – comparing
achievements against objectives and ensuring that in the event of
non-conformance, appropriate corrective actions are taken.
Consultants advise process or operational owners on how to address problems
experienced and what corrective actions would be appropriate. The approach
is outlined in the figure below and in essence ensures that all role-players
in a planned and scheduled equation ask:
-
Is what
we do - still matching our plan?
-
Is what
we do - still matching business requirements?
-
Are we
still on track with regards to timelines?
-
If not –
what can we do about it?
-
How will
we check that this action was successful?
-
When do
we need to check our progress again?
Download the Q-Sip Brochure |
| |
|
| |
Q-STATUS
Where are we now? Where are we going? What are we doing? This programme is a
major component in the Quintica Q-Journey programme. Q-Status is designed to
facilitate the auditing and adjustment of the Service Management disciplines
on a never ending basis – CIP (Continuous Improvement Program).
Many organisations embark on the Service Management Journey and move forward
in maturity from time to time. The journey is not always a seamless
progression but it should always be planned. At specific times it could mean
that an organisation has to pause along the way to ensure that the CIP is
absorbed into the business and that stability and ownership are established
before moving on.
The Q-Status programme is used between these “pauses” to ensure that a
number of factors are considered, assessed and verified. Ensuring you a
detailed and planned progression with minimal hiccups.
Download the Q-Status Brochure |
| |
|
| |
Q-ISO
Quality is what it’s all about today. Be it customer-defined or
process-enriched, people want the best. ISO/IEC20000 is fast becoming a
basic business requirement, much in the same way as the ISO9000 family.
ISO/IEC20000 is a set of minimum requirements against which an organisation
will be assessed for effective/efficient IT Service Management.
ISO/IEC20000 provides a method of review and assessment that is closely
linked to continuous improvement of the processes. Q-Journey prepares
organisations well to embark on the certification route. For customers
opting to obtain certification – we have tailored a program to assist them
in this endeavor. With Quintica’s help, you could be well on your way to
‘wow-ing’ customers and ‘ow-ing’ competitors.
Download the Q-ISO Brochure |
