Q-Fusion from Quintica, means a complete and holistic, fully integrated Service Management function that is outsourced and unmatched by any other service provider around. We are the one provider with specific added-value touches that make us totally unique in the Global market.

The Q-Fusion deliverables are:

• Service Desk provision, operation and management

• Business Services process and workflow management and maintenance

• SLA Development & Management

• 3rd Party Contract Development and Management

• Business Service Delivery

• Performance Reporting

• Service quality analysis

• Maintenance of an Assets Register as per items under SLA

• Provision of a CMDB

Q-Fusion will help you fuse IT Service Management with your business objectives and organisational strategy. It is your 100% Quintica Service that is guaranteed to add 110% value to your business.