Q-DESK is your ticket to guaranteed customer Satisfaction. This complete Service Desk solution from Quintica, will help you transform your moments of truth into promises delivered.

Q-DESK is an ASP style, complete Service Desk solution. We have set up a fully functioning service desk based on the renowned MARVAL Service Management (MSM) suite. This best-of-breed technology allows us to effectively contract the Service Request Management on behalf of your organisation – this includes managing the following:

• Incidents

• Tasks

• Problems

• Change

Essentially you can outsource your entire Service desk function to us! We can assure you of professional and reliable:

• Service Request Logging + Dispatch

• SLA Monitoring

• Escalation Administration

• Call Life Cycle Reporting

• Call closure

When logging a call through a Quintica service desk, your customers will be smiling from earpiece to earpiece. Let us help you create an effective client contact function. One that will serve your business needs, and one that keeps your customers satisfied every time.