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A range of Service Management Consulting projects.
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Quintica have developed the Service Catalogue
definitions, the project spanned the entire business and
was not restricted to IT. The project is currently in
its second phase which will involve ITIL process
definition for the organisation.
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Development and
implementation of key ITSM processes for the Gijima
team(s) within the ABSA service delivery environment.
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Implementation of a Service Desk
and the development and implementation of all the
processes.
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Education and Service Management projects. Building of a
complete Service Desk solution.
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Development, deployment and Maintenance of their Service
Desks with Remedy and our ITSM consulting products
across all of their African and Middle East operations.
The deliverable is a combination of both the Mobile
Operator Toolkit as well as BMC Remedy technologies.
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Development and maintenance of their Business Continuity
plan based on the Strohl platform.
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Major Service Management consulting projects.
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Their chosen ITIL/ISO Education and Process Consulting
partner.
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Maintenance and ongoing development of the Remedy based
Service Desk.
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Assistance in the stabilising of the network using a
combination of Microsoft skills and key technologies.
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Development and deployment Vodafone Ghana’s essential
Processes and Remedy Service Desk across network and IT.
The deliverable is a combination of both the Mobile
Operator Toolkit as well as BMC Remedy technologies.
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